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What You Need to Know Before You Play

Access to 999tb depends on the laws and eligible regions where you are located — we ask that you read these conditions before opening an account.

Region-dependent accessbKash, Nagad, Rocket governed by account termsAccount holder responsibilityLocal law applies
999tb What You Need to Know Before You Play
HOW WE HANDLE POLICY

Account Security, Data and Your Rights

Your account data is handled in line with our privacy and data retention policy, which forms part of the broader legal framework governing your use of 999tb. Account security relies on OTP verification at login and on wallet verification when adding or changing a payment method such as bKash, Nagad or Rocket. We retain transaction records as required by our operational compliance obligations, and you can request a summary of your account data by contacting support with your registered account details.

Data Retention

We retain account and transaction records for the period required under our operational terms. You may request a copy of your data via the support email with your account ID.

Account Security

Login uses OTP verification tied to your registered mobile number. Any change to a linked wallet — bKash, Nagad or Rocket — triggers a secondary verification step.

Cookie Policy

We use session and functional cookies to keep your account active and remember your lobby preferences. You can review cookie settings through your browser at any time.

Requesting Changes

To update your registered details or request account data correction, contact support through live chat or email. Include your account reference and the specific change you need.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a specific question about how these terms apply to your account — including wallet eligibility, account suspension or regional access — our support team handles these via the channels below. For wallet-related legal queries involving bKash, Nagad or Rocket transactions, provide your account reference and wallet number so we can trace the relevant record.

Live Chat Start a live chat session from any page on the site. Raise account or legal queries directly and a support agent will respond within the session.
Email Support Send legal or account queries by email with your account ID and the nature of your question. We aim to respond with a substantive answer, not an auto-reply.
Account Help Centre Access the help centre from your logged-in account dashboard. The legal and terms section there covers common eligibility and access questions for Bangladesh.

Common Legal and Account Questions

The questions below address what we get asked most about eligibility, account terms and data rights. If your question is not covered here, live chat or email support can give you a specific answer based on your account record.

Access depends on your local laws and the region where you are located. We recommend you verify whether access is lawful under the rules that apply to you before opening an account.

Accounts found operating outside eligible regions may be suspended. Any pending transactions — including bKash, Nagad or Rocket withdrawals — will be held pending a review of the account status.

Contact our support team by email with your account ID and a written request. We will confirm receipt and provide your data summary within the timeframe set out in our data retention terms.

We may update terms as needed. Continued use of your account after any update constitutes your acceptance of the revised conditions. We aim to flag material changes through your account notification settings.

All wallet transactions are governed by our account terms. By completing a deposit or withdrawal, you confirm the transaction is lawful in your region and that the wallet is registered in your name.

Raise disputes through live chat or email support, including your account reference and a clear description of the issue. Legal or financial disputes are escalated to our account review team for a formal response.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.